Privacy Policy

1Introduction & Scope

Welcome to TradeHub. We value your privacy and are committed to protecting your business and personal data. This Privacy Policy outlines how we collect, use, store, secure, and share data when you use the TradeHub Dealer App (the "Dealer App"), the Distributor Portal, or visit our official website (https://tradehub.in/privacy-policy).

This policy governs access by registered Dealers and Distributors utilizing our B2B commercial logistics features and order-routing utility interfaces.

2Data We Collect

We collect information that is necessary to verify identity, establish secure B2B connections, and route inventory orders. Specifically, we collect:

• Profile Information: Business Name (Shop Name, Trade Name), Business registration certificates, and contact person details.
• Indian Tax Credentials: Goods and Services Tax Identification Number (GSTIN) logs, verified against regional commercial tax structures.
• Secure Credentials: Registered mobile numbers, OTP verification session logs, and cryptographic session signatures.
• Logistical Coordinates: Address snapshots (Billing Address, Shipping Address) embedded directly into orders to facilitate invoice fulfillment.

3App Device Permissions

To support specific transactional and verification features, our mobile applications request access to the following device permissions:

• Camera & Photos: Required for uploading KYC documentation, tax certificates, invoice images, and claim proof documents.
• Notifications: Required for real-time order alerts, dispatch status updates, connection request notices, and system alerts.
• Background Coarse Location: Utilized exclusively for dispatch tracking, delivery routing coordination, and regional warehouse location validation.

4Data Storage & Infrastructure Security

All transactional data, session signatures, and account profiles are hosted and processed inside secure, private Firebase Firestore and Firebase Authentication cloud infrastructure located in the asia-south1 (Mumbai, India) region.

We implement industry-standard database rules to isolate sensitive data and protect credentials with 256-bit AES encryption in transit and at rest.

5Data Retention & Deletion

Account data is retained for the life of the registered business account. Upon request, users may initiate an account closure and request deletion of non-essential profile logs.

Please note that statutory transaction records, GST tax compliance logs, and invoice details must be retained for the minimum periods required under applicable Indian financial regulations and cannot be deleted immediately. To request account deletion, contact us at support@tradehub.in.

6Legal Compliance

This Privacy Policy is structured to comply with Indian data regulations, including Section 43A of the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023. We do not sell or lease business data to third-party brokers.

7Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of the designated Grievance Officer are provided below: