Account and Data Deletion Policy

Delete your TradeHub account

To request deletion of your TradeHub Dealer App account and associated data, email us from your registered email address. Include your registered phone number, business or shop name, and dealer ID if available. We may need to verify your identity.

Some order, invoice, GST, accounting, fraud-prevention, and legal-compliance records may be retained where required by law. We aim to process verified requests within 3–4 business days.

1. Purpose and scope

This policy explains how a TradeHub Dealer App user may request deletion of their TradeHub account and the personal and business data associated with that account. It applies to dealer accounts created through the TradeHub Dealer App.

This policy should be read with the TradeHub Privacy Policy.

2. How to request deletion

You can request deletion in either of the following ways:

1. In the app: Open Profile / Account → Request Account Deletion, select a reason, and submit the request.
2. Without the app: Email support@tradehub.in with the subject line Account Deletion Request.

To protect your account, please provide your registered mobile number or email address, TradeHub dealer ID if available, business or shop name, and a clear statement that you want your TradeHub account deleted.

We may request further information to verify your identity before acting on a request. Do not send passwords, OTPs, or payment-card information in a deletion request.

3. What happens after we receive a request

1. We acknowledge and review the request.
2. We verify that the requester controls the account.
3. We check for pending orders, open disputes, unpaid dues, fraud or security concerns, and legal record-retention obligations.
4. We delete or de-identify data that is no longer required, disable the account, and remove active device-notification registrations where applicable.
5. We notify you of completion, or explain what information must be retained and why.

Expected time: We aim to process verified requests within 3–4 business days. If a request is more complex, we will provide an update.

4. Data normally deleted or de-identified

Subject to the exceptions below, deletion or de-identification includes data associated with the account, such as:

• Account and authentication profile information, including name, email address, phone number, and account identifiers.
• Dealer profile and business information, such as shop name, GST number, and connection settings.
• Saved addresses, recipient contact details, Google Place IDs, and stored location coordinates.
• Push-notification registration tokens and notification preferences.
• Support tickets, account-deletion feedback, and suspension-appeal messages, where they are not needed for an unresolved issue or legal purpose.
• Other account data that is no longer needed to operate TradeHub or meet a legal obligation.

5. Data we may retain

We may retain the minimum necessary information where retention is required or permitted for a legitimate reason, including:

• Order, invoice, challan, tax, GST, accounting, and audit records that must be retained under applicable law.
• Records needed to resolve an existing order, refund, dispute, debt, fraud, abuse, security, or legal claim.
• A limited record of the deletion request and action taken, so we can demonstrate compliance and prevent accidental reactivation.

Retained information is restricted to the purpose for which it is kept and is deleted or de-identified when the applicable retention period ends. Where a category of data is retained, we will explain the category and reason in our response to your request when appropriate.

6. Third-party service providers

TradeHub uses service providers to operate the app, including Firebase and Google Cloud services for authentication, database hosting, cloud functions, security checks, and notifications, and Google Places services for address search and validation.

When we delete applicable data from our systems, we also take reasonable steps to delete it from, or request deletion by, our service providers where required and technically applicable. Some provider logs or backups may remain for a limited period under their documented retention processes.

7. Limits of deletion

Deleting a TradeHub account does not delete information held independently by a distributor, business partner, government authority, or another party where that party is separately responsible for the information. It also does not remove records that must be retained for the reasons described in Section 5.

8. Contact and complaints

For questions about this policy, a deletion request, or our handling of personal data, contact:

If you believe we have not handled your request appropriately, you may contact us using the details above and we will review the matter.

9. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. We will publish the updated version at this public URL and revise the last updated date above.